SERVICES
Services
Three ways we work with organisations — often together, sometimes on their own. Each starts with the same question: what decision are you actually trying to make?
01 / BUSINESS
Business & management consultancy
Problem
"We have a decision to make and no clear view of the market, the competition, or where we actually stand."
Approach
We combine business research with the behavioural evidence behind it, so the strategy accounts for how people actually decide, not just what the numbers suggest.
Deliverables
- Market and competitive analysis
- Business and strategy research reports
- Decision-support briefings for leadership
- Go / no-go assessments for new markets or offers
Typical client
A founder, CEO or innovation manager at an SME or scale-up who needs a clearer, evidence-based view before committing.
02 / PEOPLE
UX, behavioural & experience design
Problem
"People struggle with our product or service, and we're not sure exactly where or why."
Approach
We study how people actually behave — not just what they say in a survey — and design the experience around what that research shows.
Deliverables
- User and behavioural research
- Journey maps grounded in observed behaviour
- Interface and service design
- Usability testing and findings reports
Typical client
A product or digital manager whose usage data shows a problem but whose team doesn't yet know the cause.
03 / ACCESS
Accessibility & inclusive design
Problem
"The experience works for most people, but not for everyone — and we don't know how far off we are."
Approach
We treat accessibility standards as the floor, not the goal. The aim is that more people can actually use what you've built, assessed against real use, not just a checklist.
Deliverables
- Accessibility audits with prioritised findings
- WCAG conformance assessment
- Inclusive design recommendations for products in progress
- Assistive-technology testing
Typical client
A digital or product manager who needs to know exactly where a service falls short, and what to fix first.